Terms of Service

Last updated: February 2026

These Terms of Service ("Terms") govern your use of PartsTrack, operated by PartsTrack ("we", "our", "us"). By creating an account or using our service, you agree to these Terms in full. If you do not agree, please do not use the service.

1. Overview

PartsTrack is an inventory management and listing platform designed for automotive parts sellers. We provide tools to create, manage, and publish listings across online marketplaces, along with AI-powered features, supplier management, and marketing tools.

2. Accounts

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must be at least 18 years old to use this service.

3. Subscription Plans & Pricing

PartsTrack offers the following plans:

Free Plan — £0/month with limited credits and features.
Pro Plan — £19.99/month or £191.88/year (equivalent to £15.99/month, saving 20%).
Pro+ Plan — £39.99/month or £383.88/year (equivalent to £31.99/month, saving 20%).

Prices are in British Pounds (GBP) and are inclusive of any applicable taxes unless otherwise stated. We reserve the right to change our pricing with 30 days' notice to existing subscribers.

4. Billing & Payment

4.1 Recurring Payments

When you subscribe to a paid plan (Pro or Pro+), you authorise us to charge your chosen payment method on a recurring basis — either monthly or annually, depending on the billing cycle you selected. Your subscription will automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date.

4.2 Payment Processing

All payments are securely processed by Stripe (stripe.com). We do not store your full card details on our servers. Stripe's terms of service and privacy policy apply to payment processing.

4.3 Failed Payments

If a payment fails, we will attempt to charge your payment method again. If payment continues to fail, your subscription may be suspended or downgraded to the Free plan. You will be notified by email of any payment issues.

4.4 Invoices

Invoices for all payments are available through the Stripe Customer Portal, accessible from your Account > Billing page.

5. Cancellation Policy

You can cancel your subscription at any time. There are no cancellation fees, no lock-in contracts, and no questions asked.

To cancel, go to My Account > Billing > Manage Subscription and click "Cancel plan" in the Stripe portal. Alternatively, you can contact us at the email address below.

When you cancel:

Your paid features remain active until the end of your current billing period. You have already paid for this period, so you will not lose access immediately.
After the billing period ends, your account will be downgraded to the Free plan.
Your data, listings, and inventory will not be deleted. They remain accessible on the Free plan (subject to Free plan limits).
No further charges will be taken after cancellation.

6. Refund Policy

We want you to be happy with PartsTrack. Our refund policy is as follows:

Within 14 days of your first subscription payment: If you are not satisfied, contact us for a full refund. No questions asked.
After 14 days: Refunds are not generally provided for partial billing periods. However, if you believe you have been charged in error or have exceptional circumstances, please contact us and we will review your case fairly.
Annual subscriptions: If you cancel an annual plan within 14 days of purchase, you will receive a full refund. After 14 days, you may continue using the service until the end of your annual period, but no partial refund will be issued.

7. Credits & Usage

Each plan includes a set number of credits (listing credits, AI credits, background removal credits). Credits are allocated when your subscription begins or renews. Unused credits do not roll over between billing periods. Credits have no cash value and are non-transferable.

8. Feature Access

Certain features are exclusive to specific plans:

Supplier Management — available on Pro+ only.
Marketing & Ad Studio — available on Pro+ only.
Priority Support — available on Pro+ only.

If you downgrade your plan, access to plan-exclusive features will be removed at the end of your current billing period.

9. Acceptable Use

You agree not to:

Use the service for any illegal or unauthorised purpose.
Attempt to gain unauthorised access to our systems.
Upload malicious content, malware, or content that infringes intellectual property rights.
Abuse API rate limits or attempt to disrupt the service.
Share your account credentials with others (use the Team feature instead).

10. Intellectual Property

You retain ownership of all content you upload (photos, descriptions, listings). We do not claim ownership of your data. We may use aggregated, anonymised data to improve our service.

11. Third-Party Services

PartsTrack integrates with third-party services including eBay, Stripe, and AI providers. Your use of these integrations is also subject to their respective terms of service. We are not responsible for the availability or conduct of third-party services.

12. Data & Privacy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal data.

13. Service Availability

We strive to keep PartsTrack available 24/7 but do not guarantee uninterrupted access. We may perform maintenance, updates, or experience outages. We will make reasonable efforts to notify users of planned downtime in advance.

14. Limitation of Liability

To the fullest extent permitted by law, PartsTrack shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities arising from your use of the service.

Our total liability shall not exceed the amount you have paid to us in the 12 months preceding the claim.

15. Changes to These Terms

We may update these Terms from time to time. We will notify existing users of material changes by email or through the platform. Continued use of the service after changes constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us

If you have any questions about these Terms, billing, cancellation, or refunds, please contact us:

Email: support@partstrack.co.uk